WE OFFER YOU TOTAL PEACE OF MIND WHEN YOU SHOP WITH US

Order Issues

If you have received the wrong order, if any item is damaged or your order does not arrive please contact us via email or phone our toll free number 1800 851 888, and we will re-ship the order immediately.

Change of Mind Return Policy

Should you have a change of mind and would like to exchange a purchased item, the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until it arrives back to our premises.

Faulty or Damaged Return Policy

All products purchased from RosehipPLUS are covered by transit insurance and are fully guaranteed by us. This ensures your order is received by you in good order and is able to be used as specified by us.

In the unlikely event that your order is misplaced or damaged in transit, please email our Customer Service team at  info@therosehipspecialists.com.au and give a full detailed description of the problem / damage, as well as your name, contact number or email address and we will be in touch to resolve it.